33. Acknowledgement from Adidas Customer Care
I finally received an email of acknowledgement from Adidas Customer Care, courtesy of Lauren Cruse.
Frustratingly, nobody seemed to understand that I wished for a response to my questions in writing.
Customer Ref No: 1040257
Dear Mr Adcock
Thank you for the recent email regarding your order to the adidas Concept Store in Oxford Street, London. We are sorry to hear that you have had an unsatisfactory experience during this process and appreciate you bringing this matter to our attention.
In order to assist you further and provide feedback on this matter, we kindly ask you to contact Customer Care on 0800 389 3845, quoting the Customer Reference Number above. Please ask for Benjamin.
Alternatively, you may wish to provide us with your telephone number so we can call you directly.
In the meantime, we would like to take this opportunity to thank you for your interest in the adidas brand.
Yours sincerely
Lauren Cruse
Customer Care Manager
customercareuk@adidas.com