15. Reply from Adidas Customer Care
I received an email from Adidas Customer Care - in relation to my customer service request of 05 January 2016 12:54:43.
Adidas Customer Care were unable to help me - they don't deal with enquiries related to the Online Shop.
Customer Ref No: 1038229
Dear Mr Adcock
Thanks for contacting adidas!
Unfortunately Customer Care is unable to assist with enquiries related to the Online Shop, which is a separate operation to adidas UK.
We therefore kindly ask that you contact our dedicated Online Shop team directly using the details below for further assistance:
adidas Online Shop
www.adidas.co.uk
Tel: 0800 279 4144
Email: service@onlineshop.adidas.co.uk
We would also advice you to contact the Oxford Street store:
Tel: 0207 493 1886
We hope this information is of use to you and would like to thank you for contacting Customer Care and for your interest in the adidas brand.
Kind regards
adidas UK Customer Care
customercareuk@adidas.com