13. Reply from Adidas helpdesk
I received an update from the Adidas helpdesk. They confirmed that the shirt had been delivered to the Oxford Street store. I needed to wait until I was told that the shirt was ready to pick up.
That was good to know. It looked like things were getting back on track.
Dear Joe Adcock,
Regarding your Click and Collect order: AUK03109642
The order is in “Delivery received” status at the moment, where the status has changed on 07.01..
This means that the respective delivery has come to store today, and after the store will verify that your ordered article was physically included in the delivery and order will be confirmed, the e-mail notification will be sent to your e-mail address.
For any further questions, pls. don’t hesitate to let us, or the store know.
Pls. apologies for the delay.
KR,
your adidas Click and Collect Service Team
rethelp@adidas.com