41. Closure of case from Adidas Customer Care
I received an email from Lauren Cruse at Adidas Customer Care. Lauren confirmed that Adidas would be donating £80 to Teenage Cancer Trust, but declared that there would be no further comments on the matter.
Case closed.
Customer Reference: 1040796
Dear Mr. Adcock
Thank you for your recent email regarding our offer and your subsequent request that an equivalent amount of £80.00 is donated to Teenage Cancer Trust. We can confirm that we are please to send an £80.00 cheque within the next 14 days to Teenage Cancer Trust.
From time to time service does not meet the high standards that our consumers should receive and which we set ourselves. We have apologised and offered a gesture for the problems that you have encountered and which you have accepted.
Customer service is very important to us and we always look to learn and improve, however we are prepared to make no further comment as requested. We thank you again for your feedback and can assure you that this matter has been taken seriously.
Yours sincerely
Lauren Cruse
customercareuk@adidas.com