Getting social with Adidas
Throughout this process I have tried to communicate with the team at Adidas through many methods. The shop staff were, the majority of the time, impossible to talk to. Email responses have proved very hard to come by.
I've never done it before, but I thought "Why not try and get some results via social media then?" So, behold every tweet, every Instagram post, every direct message, between myself and @adidasUK…
@adidasUK "Thank you for contacting adidas customer care, your enquiry will be responded to as soon as possible." Is that so?
@thejadcock@adidasUK I am currently experiencing the WORST customer service experience ever known to man. Please sort yourselves out.
@thejadcock@adidasUK My reservation has been in store since 07.01.16, but I am STILL UNABLE TO COLLECT IT. Why is this?
@thejadcock@adidasUK My initial reservation was cancelled without being told that it was ready. Now you are really dicking me about.
@thejadcock@adidasUK Your Oxford Street staff appear to be insolent, and your online staff shy to respond. Maybe you'd be so kind as to tweet me back.
@thejadcock@thejadcock Hi Joe, sorry to hear this. Please call our customer care team who will update you on your order - 0800 279 4144
@adidasUK@adidasUK Under no circumstances am I wasting my time on hold waiting to speak to someone. You have all of my details already - Joe Adcock
@thejadcockHas anybody else suffered from shockingly bad customer service courtesy of @adidasUK this year? #adidas #badCustomerService #pain #fail
@thejadcock Retweeted by @GripeO_Feed, @GripeO_Outreach, @Your_Vents@thejadcock Hi Joe, the alternative is to drop us a note via our online help form - http://adidas.com/help . Let us know if this works?
@adidasUK
Anybody wanting to do a good deed today - follow me on Twitter and retweet as I fight to get what is mine. On 24th December 2015 I ordered a t-shirt on adidas.com. I've been seriously dicked about by @adidasuk - both online and in their Oxford Street store. As of Thursday 7th January 2016 they have my t-shirt sitting in store, but I cannot pick it up because it "hasn't been processed". Their staff are clueless, and their online customer services team are very shy to respond to my emails. There have been many issues along the way with this very simple order - but for now all you need to know is that they have it but won't let me collect it.
twitter.com/thejadcock help me get what is mine today!
#adidas #badCustomerService #pain #fail #oxfordStreet #london
@thejadcock Retweeted by @chillfinn Shared by Jax Adcock@adidasUK I have contacted you several times since 5th January. Pull your collective fingers out and get this sorted. #badCustomerService
@thejadcock Retweeted by @towlerkaren, @Your_Vents@thejadcock Let's get this sorted Joe, drop us a DM with your name, email and order ref number and we'll look into this for you.
@adidasUK@adidasUK Good luck. If you're lucky you may restore my faith in my favourite brand. I really have low expectations of you right now.
@thejadcock Retweeted by @towlerkarenJoe Adcock
@thejadcockjoeadcock87@hotmail.com
@thejadcockAUK03109642
@thejadcockThanks Joe, let us look into this for you and we'll be back in touch shortly.
@adidasUKJoe, can we just take your mobile number as well please?
@adidasUKYou can, but I don't have phone signal while I am at work. It's ###########
@thejadcockIs there a number we can reach you on just in case?
@adidasUK### #### ####
@thejadcock@adidasUK Do you have any good news for me yet?
@thejadcock
@adidasuk maybe this will help you find my shirt. It's white with some black stripes. You know, the famous 3 stripes. #adidas #badCustomerService #pain #fail #oxfordStreet #london
@thejadcock Retweeted by @chillfinn Shared by Rachel Helen O'Donnell, Jax Adcock@adidasUK Just in case you need some help - https://www.instagram.com/p/BAZkZdXk9BL/
@thejadcock@adidasUK "Thanks Joe, let us look into this for you and we'll be back in touch shortly." That was 3 hours ago. Is that your idea of short?
@thejadcock@adidasUK Has that 3 hours been spent deciding how you will say "We've lost your shirt"? I'm looking forward to how you'll admit your error.
@thejadcock Retweeted by @EmmieLand@thejadcock Hi Joe, we're just looking into this for you...
@adidasUK@adidasUK Excuse the pun, but it really is black and white - you have the shirt or you don't. Help? #adidas #badCustomerService #pain #fail
@thejadcock
@adidasUK I picture you all being like this right now https://metrouk2.files.wordpress.com/2016/01/raccoon-loses-candy-floss.gif #adidas #badCustomerService #pain #fail
@thejadcock@adidasUK Still looking hard? Can you please explain what's taking so long? #adidas #badCustomerService #pain #fail
@thejadcock
@adidasuk I like your 404 page (one for the geeks perhaps). If anything it's honest. #adidas #badCustomerService #pain #fail #oxfordStreet #london #404 #website
@thejadcock@adidasUK Can I expect an update on my case by 5.30 this evening? #adidas #badCustomerService #pain #fail
@thejadcockI hope @adidasUK have found @thejadcock 's @adidasoriginals t-shirt. Maybe they can't find it because it's camouflaged.
@EmmieLand@thejadcock @adidasUK please may I offer to give you the money for a shirt from elsewhere so we can all get back to work?
@rickileeVery noble @rickilee, but it's a matter of principle. @adidasUK I'll check in with you at lunchtime. #adidas #fail
RT : @thejadcock @adidasUK please may I offer to give you the money for a shirt from elsewhere so we can all get back to work?
@thejadcock@adidasUK So what news do you have for me? It's been almost 24 hours since I heard a peep from you. #adidas #badCustomerService #pain #fail
@thejadcock@adidasUK Silent treatment? Is this how you treat all of your customers? You have reached a new low. #adidas #badCustomerService #pain #fail
@thejadcock Retweeted by @Your_VentsHi Joe, the customer care team tried you on the above number today and have left you a message. Please get back in touch with them as soon as you can to further your enquiry.
@adidasUKHi. I received the voicemail. I called back that number, and asked for John, who left the message. I explained that I was calling in relation to an adidas complaint. The lady who I spoke to said I had the wrong number. I would appreciate all communication to be in writing please.
@thejadcock
Call off the search. It's been sitting in the Oxford Street store with my name on it for over 140 hours. Now it's in my possession. @adidasuk this is far from over. You've yet to earn your stripes and redeem yourself for this fiasco. #adidas #badCustomerService #pain #fail #oxfordStreet #london #terribleRetailExperience
@thejadcock@adidasUK Despite your lack of customer support I now have this - https://www.instagram.com/p/BAeiv6gE9C5 #adidas #badCustomerService #pain #fail
@thejadcock@adidasUK This is far from over. I'm still waiting on a response to my questions about why this shambles even happened. More to follow...
@thejadcockHi Joe, our customer care team have tried to call but have been unable to reach you. Can you let us know when works and confirm the best number as ### #### ####? Thank you.
@adidasUKHi there. I did mention in my last message that I would appreciate all communication to be in writing please. I have also been in communication with Abigail Hallworth (abigail.hallworth@adidas.com) via email, and I'm currently waiting on a response from her, regarding my questions that are still to be answered. From now on I will be communicating with Abigail (or whoever she passes me on to) via email, and not through Twitter. Thanks for your help though. Joe.
@thejadcockHooray!!
RT : Call off the search. It's been sitting in the Oxford Street store with my name on it for over https://www.instagram.com/p/BAeiv6gE9C5/
@EmmieLand
I can honestly say it won't be 5 stars @adidasuk. When I publish my review, you will know. #adidas #badCustomerService #pain #fail #oxfordStreet #london #terribleRetailExperience #review #customerFeedback
@thejadcock
What happens when adidas becomes mixed up? Some light Friday afternoon reading coming up later today. Are you ready for my review @adidasuk?
#adidas #badCustomerService #pain #fail #oxfordStreet #london #terribleRetailExperience #review #customerFeedback
@thejadcock@adidasUK Some interesting reading coming your way this afternoon - https://instagram.com/p/BAjxvnrE9Mc #adidas #badCustomerService #pain #fail
@thejadcock
Sad Aid is a blow by blow account of my experience of shopping with Adidas on adidas.com. Every single interaction between myself and @adidasuk since 24th December 2015.
It's a long story, so you'll probably get bored of it, but please do have a read. The story is still ongoing, so expect to see further additions over the weekend and into next week.
Go to sadaid.co.uk now.
And yes, @adidasuk, I have left a review of the product.
Enjoy.
#adidas #sadaid #badCustomerService #pain #fail #oxfordStreet #london #terribleRetailExperience #review #customerFeedback
@thejadcock Shared by Dave Brown@adidasUK You may want to read this - http://sadaid.co.uk #adidas #sadaid #badCustomerService #oxfordStreet #london #retail
@thejadcock@adidasUK You may want to read this - http://sadaid.co.uk #adidas #sadaid #badCustomerService #oxfordStreet #london #retail
@thejadcock Retweeted by @browninc1This what happens when you piss off a web developer. @thejadcock didn’t just get angry with @adidasUK, he got even. http://sadaid.co.uk
@HayleyToothillAmazing account of one man's customer experience http://sadaid.co.uk
@chillfinn@thejadcock @adidasUK Well that made very interesting customer experience reading! Need to get their house in order or lose their stripes!
@browninc1After #sadaid was revealed on Friday, @adidasUK made me an offer of compensation... http://sadaid.co.uk/offer-of-compensation-from-adidas-customer-care #adidas #oxfordStreet #london
@thejadcock Retweeted by @markwalker_I'm happy to say @adidasUK have agreed to my compensation request... http://sadaid.co.uk/negotiation-of-compensation-to-adidas-customer-care #sadaid #adidas #oxfordStreet #london
@thejadcockBut @adidasUK have declared "no further comment" on my questions... http://sadaid.co.uk/closure-of-case-from-adidas-customer-care #sadaid #adidas #oxfordStreet #london
@thejadcock![From @thejadcock on Instagram: I'll take that as a minor victory. Google \](https://scontent-frt3-1.cdninstagram.com/hphotos-xta1/t51.2885-15/s750x750/sh0.08/e35/12519460_1108464462520204_1925155641_n.jpg "From @thejadcock on Instagram: I'll take that as a minor victory. Google \")
I'll take that as a minor victory. Google "customer compensation from adidas" and sadaid.co.uk is top of the pile.
The end.
#adidas #sadaid
@thejadcock