Sad Aid
1. The Adidas sale begins
2. First order received
3. First reservation on its way
4. First order cancelled
5. Second order received
6. Second reservation on its way
7. Customer service request received
8. Email to Adidas Oxford Street store
9. Reply from Adidas Oxford Street store
10. Email to Adidas helpdesk
11. Thanking Adidas Oxford Street store
12. Following up on Adidas helpdesk
13. Reply from Adidas helpdesk
14. A visit to Oxford Street
15. Reply from Adidas Customer Care
16. Complaint to Adidas helpdesk and Adidas Customer Care
17. Confirmation from Adidas Customer Care
18. Dismissal from Adidas Customer Care
19. Escalated complaint to the Adidas group
20. Reply from Adidas London Newsroom
21. Following up on Adidas London Newsroom
22. Voicemail from Adidas online shop
23. Phone call to Adidas online shop
24. Update from Adidas London Newsroom
25. Update to Adidas London Newsroom
26. Second order ready to pick up
27. Return to Oxford Street
28. Second order complete
29. Unanswered questions
30. A review
31. Following up again on Adidas London Newsroom
32. Update again from Adidas London Newsroom
33. Acknowledgement from Adidas Customer Care
34. Reply to Adidas Customer Care
35. Confirmation again from Adidas Customer Care
36. Voicemail again from Adidas online shop
37. Email from Adidas online shop
38. Offer of compensation from Adidas Customer Care
39. Negotiation of compensation to Adidas Customer Care
40. Confirmation yet again from Adidas Customer Care
41. Closure of case from Adidas Customer Care
Getting social with Adidas

sad aid

The brand with 3 strikes

28. Second order complete

I received the standard email confirming that my order was complete.

service@account.adidas.com 13 January 2016 10:09:56

29. Unanswered questions